Episode 84: Customer Bug Handling

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Intro

Funny Computer Science Pop Culture

https://www.youtube.com/watch?v=hkDD03yeLnU
https://www.youtube.com/watch?v=kRcdmbC0HHs
https://www.youtube.com/watch?v=K7Hn1rPQouU

News/Links

• SQL in Google Sheets
• https://www.benlcollins.com/spreadsheets/google-sheets-query-sql/
• Deserialization Issues
• https://www.zdnet.com/article/deserialization-issues-also-affect-ruby-not-just-java-php-and-net/
• StackSort a la XKCD
• http://gkoberger.github.io/stacksort/
• GraphQL: A Retrospective
• https://verve.co/engineering/graphql-a-retrospective/

Book of the Show

• Jason:
• Pass
• Patrick: 
  • Food Lab by Kenji Lopez-Alt
  • https://amzn.to/2PkWkGH

Tool of the Show

• Jason: Software RAID Controller
• Patrick: Pass

Customer Bug Handling (41:04)

• Desktop
• Distribute your binary
• Turn on debug symbols
• Add rolling logs
• Balancing size vs not missing the event
• Log Levels (Performance implications)
• Add crash handlers
• Catch Signals
• Process logs
• Grep / jq
• Interpreting Stack Traces
• Addr2line / atos
• Turn off address scrambling (security implications)
• Sending data to your database
• REST/GraphQL endpoint
• Windows/Fedora/Debian crash aggregator
• Web Client
• Send crash logs over AJAX
• Mobile
• Android: https://github.com/ACRA/acra
• iOS: https://github.com/kstenerud/KSCrash